Privacy Policy

PicoJoy Labs ("PicoJoy Labs," "Company," "we," "us," or "our") is committed to protecting your privacy and maintaining transparency regarding how information is handled when you use our mobile application and related services (collectively, the “Service”).

This Privacy Policy explains how we collect, use, disclose, process, and safeguard information in connection with the Service.

By downloading, installing, accessing, or using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with any part of this Privacy Policy, you must discontinue use of the Service immediately.

1. Scope and General Principles

We are guided by a principle of data minimization. We collect only the limited information necessary to operate, maintain, improve, secure, and legally support the Service.

We do not collect personally identifiable information such as your name, email address, mailing address, or other direct identifiers.

The information collected is primarily technical and non-personally identifiable in nature.

2. Categories of Information We Collect

We collect limited technical and usage-related information for operational and analytical purposes. The information we collect falls into the following categories:

2.1 Device and Technical Information

When you access or use the Service, certain technical information is automatically collected from your mobile device to ensure compatibility, performance, and security. This may include:

• Device Information: Device model, device manufacturer, operating system, and operating system version.

• Unique Identifiers: Unique device identifiers such as Device ID.

• Network Information: IP address and information related to your mobile network connection.

This information is used solely for technical, operational, and security purposes.

2.2 Usage and Analytics Information

We collect aggregated analytics data to understand user interaction with the Service and to enhance performance and usability. This may include:

• Interaction Data: Features accessed, frequency of sessions, duration of sessions, and in-app activity patterns.

• Performance Data: Application performance metrics, diagnostic information, error logs, and crash reports.

Analytics data is used to identify trends, detect technical issues, and improve the overall user experience.

3. Purposes for Processing Information

We process the limited information collected strictly for legitimate business purposes related to providing and maintaining the Service.

3.1 Provision and Improvement of the Service

We use collected information to:

• Operate and maintain the Service

• Ensure full functionality of the Application

• Monitor system stability and performance

• Analyze usage trends

• Improve application performance and reliability

• Develop new features, content, and updates

• Enhance application design, flow, and usability

3.2 Security, Integrity, and Abuse Prevention

We process information to maintain a secure environment and prevent misuse. This includes:

• Monitoring systems for suspicious activity or vulnerabilities

• Detecting and preventing fraud, cheating, hacking, and unauthorized access

• Investigating violations of our Terms of Service

• Protecting against abuse or unlawful activity

3.3 Legal and Regulatory Compliance

We may process information as necessary to:

• Enforce our Terms of Service and related policies

• Comply with applicable laws and regulatory requirements

• Respond to lawful requests from courts, law enforcement, or governmental authorities

4. Disclosure and Sharing of Information

We do not sell, rent, or lease your information to third parties for marketing purposes.

Information may be disclosed only under the limited circumstances described below.

4.1 Legal Requirements and Law Enforcement

We may disclose information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations

• Respond to court orders, subpoenas, warrants, or other lawful processes

• Cooperate with law enforcement or government authorities

4.2 Protection of Rights and Interests

We may disclose information where necessary to:

• Protect PicoJoy Labs from legal liability

• Defend against third-party claims or allegations

• Prevent fraudulent, abusive, or unlawful use of the Service

• Protect the security and integrity of our systems

• Safeguard the rights, property, or safety of the Company, users, or the public

4.3 Security and Fraud Prevention Assistance

We may share relevant information with trusted third-party partners that assist us in investigating or preventing security incidents, misuse, cheating, fraud, or violations of our policies.

4.4 Government and Public Authority Requests

We may disclose information in response to valid requests by public or governmental authorities, including for national security or law enforcement purposes, whether within or outside your country of residence.

5. Data Security

We implement administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• Encryption: Protection of data in transit and at rest using industry-standard encryption protocols.

• Access Controls: Restricting access to authorized personnel on a strict need-to-know basis.

• Vulnerability Management: Regular security assessments, penetration testing, and vulnerability scanning.

• Continuous Monitoring: Ongoing system monitoring to detect and respond to potential threats.

While we employ commercially reasonable and industry-standard security measures, no system can guarantee absolute security. Users are encouraged to use the Service responsibly.

6. Data Subject Rights

Depending on applicable laws in your jurisdiction, you may have certain rights regarding information associated with your device. These may include:

• Right of Access: Request access to information collected about you.

• Right to Rectification: Request correction of inaccurate or incomplete information.

• Right to Erasure: Request deletion of information, subject to legal retention requirements.

• Right to Object: Object to certain types of processing, where permitted by law.

• Right to Data Portability: Request transfer of information in a structured, machine-readable format.

• Right to Withdraw Consent: Where processing is based on consent, withdraw consent at any time.

To exercise these rights, please contact us using the details provided in the Contact section below.

7. Children's Privacy

The Service is not directed to children under the age of 13, or the equivalent minimum age under applicable law.

We do not knowingly collect personal information from children under this age threshold.

If we become aware that personal information has been inadvertently collected from a child without verified parental consent, we will take commercially reasonable steps to delete such information promptly.

Parents or legal guardians who believe that their child has provided information to us may contact us for assistance.

8. International Data Transfers

Because our Service operates globally, information may be transferred to, stored, or processed in countries other than your country of residence.

These countries may have data protection laws that differ from those of your jurisdiction.

Where international transfers occur, we implement appropriate safeguards in accordance with applicable data protection laws, including legally recognized transfer mechanisms such as Standard Contractual Clauses where required.

We take reasonable steps to ensure that transferred data remains protected in accordance with this Privacy Policy.

9. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect operational, legal, or technological changes.

If material changes are made, we will provide notice by posting the updated Privacy Policy within the Application or through other appropriate communication methods.

Your continued use of the Service after the effective date of the updated Privacy Policy constitutes acceptance of the revised terms.

We encourage periodic review of this Privacy Policy.